Refund approval
Refunds are processed after an eligible return has been received and inspected, or when another refund has been approved by our customer-care team. We will email you when the review is complete.
How refunds are issued
Approved refunds are sent to the original payment method used for the order. We do not normally refund to a different card, account, or payment method.
After we issue a refund, your bank or payment provider may need approximately 5–10 business days to post the credit. Processing times vary by provider and country.
Partial refunds or deductions
Where permitted by law, we may reduce a refund when returned items are incomplete, damaged through customer handling, missing original components, or otherwise returned outside the stated return conditions. We will explain any deduction before finalizing the refund.
Shipping charges
Original shipping charges and return-shipping costs are generally non-refundable unless the return is caused by a defective, damaged, or incorrect item, or applicable law requires otherwise.
Late or missing refunds
If you have received a refund confirmation but the funds have not appeared after the expected processing period, first check with your card issuer, bank, or payment provider. If they cannot locate the transaction, contact us at service@starrka.com.
Contact STARRKA
Include your order number when your question relates to an existing purchase.